General Terms and Conditions
This Gaming Agreement (AKA: Account Terms and Conditions) sets forth the terms and conditions that will apply upon your decision to use cherrygoldcasino.com. If you play at Cherry Gold Online Casino, you need to understand and comply with these Terms and Conditions.
Cherry Gold Online Casino’s Terms & Conditions are as follows. Please take your time and read them thoroughly, to ensure that you fully understand the conditions and are ready to abide by them.
It is strongly recommended that you review and consult with us via live chat, phone or email every three months.
Terms and Conditions associated with promotions and/or offers are subject to possible changes. It is the player's responsibility to consult and/or check with the website for any alterations or updates that are relevant to them.
If you do not agree to this ‘Gaming Agreement,’ please stop playing and/or using the site. If you use any downloadable software, please stop using it and remove the Software from your computer.
By completing the registration process, you are obligated to comply with these Account Terms & Conditions and any terms, conditions, rules and policies of which it consists, and you may be notified of any changes to be made to these Account Terms & Conditions. (All Terms, Conditions, Policies and Rules under this Account Terms & Conditions, will hereinafter be referred to as the “Rules.”)
By using any service, software, or the Cherry Gold Site, you are obligated to abide with these Rules in their entirety and without exception: including, but not limited to, making deposits through our service or submitting your deposit details for further processing.
1. Introduction: KEY DEFINITIONS / LEXICON
“Cherry Gold” refers to the brand Cherry Gold and all of the products and services listed under it, all of which are offered “Online” and are accessed via PC or any supported mobile device.
“Customer/s,” “Player/s” refers to Registered Clients at www.cherrygoldcasino.com;
“Games” refers to all games offered by Cherry Gold.
“Service” refers to the gaming Software and its provisioning.
“Software” refers to any software owned by or licensed to or any downloadable, flash, or mobile game variations offered by Cherry Gold.
“We/Us/Our” refers to Cherry Gold and its managing company, along with any of its holding and associated companies (where context permits).
“Website” refers to www.cherrygoldcasino.com.
1.1. About Cherry Gold Online Casino
Cherry Gold Casino is licensed and regulated in Curacao, Netherlands Antilles, under gaming laws relevant to the purposes of operating and offering internet gambling services.
2. Player & Security Description
All players of the Casino must be of legal age (18+). Permanent and temporary residents of Israel, Poland, India, Hungary, Malaysia, Germany, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination. Players from Azerbaijan will not be able to use any bonuses provided by the Casino.
It is highly recommended that you understand all the rules and steps involved with online gambling, through the use of Cherry Gold Online Casino. Players must accept that participation in Cherry Gold Online Casino is under their own discretion and risk. Moreover, Players may only use Cherry Gold Online Casino for entertainment purposes. A player’s Username and Password are personal & confidential information. It is a player’s responsibility to assure that this information will be kept confidential and it is forbidden to share that information with a third party. Cherry Gold Online Casino is not required to keep player’s login information or passwords in case the player misplaces, loses, or forgets it.
The website, known as www.cherrygoldcasino.com will be used by a player solely for his own private online gambling uses. Utilizing it for any other players or uses is strictly prohibited. Cherry Gold reserves the right to check your logs and transactions and to cancel any promotion entitlement.
Cherry Gold uses a random number generator system that determines the results of all the games it provides. The player should fully comprehend and be aware of the fact that they might lose funds by playing at Cherry Gold. Cherry Gold reserves the right to limit and/or refuse any wagers placed by the player, or to refuse any game bonus. The casino reserves the rights to limit and/or deny any wagers placed by the player. The Casino also retains the right to deny any game bonus for reasons including, but not confined to, defamation by the player. If abusive behavior is suspected, the player’s account will be terminated, and they will be banned from the casino indefinitely.
Players are required to only provide legitimate details upon registering. By downloading the casino software or signing up for any offer(s), the player agrees to receive occasional promotional emails from us & our affiliated programs. Terms and Conditions associated with any promotion/offer are subject to future changes. It is the player's sole responsibility to regularly check out for modifications and updates. Players are recommended to make a copy of all transactions, game rules, withdrawal regulations, and all casino updates, in order to avoid any possible future misunderstandings or possible disputes.
It is required to comprehend and to comply with all of the abovementioned rules before using Cherry Gold Software. Players who will not comply with all the rules under Player Security & Description, will be in breach of this agreement and thus barred indefinitely. Any player that knowingly refuses to comply with these sections may be committing fraud, and thus could be subject to criminal prosecution.
3. Bonus Terms & Conditions
No Deposit Bonuses
Unless otherwise stated, all No Deposit Bonuses are subject to the following rules:
The bonus amount must be wagered a minimum of 50 times for slot games (in particular, Video Slots, 3-Reel Slots, Keno, Bingo, and Scratch Cards) or card games (Video Poker, Blackjack, Blackjack Multi-Hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for Roulette games (American and European Roulette with outside bets disabled). Bets placed on excluded games will void all casino winnings earned.
The maximum withdrawal amount (unless otherwise stated) from a No Deposit Bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in the Terms and Conditions of the particular bonus in question. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids any winnings, so they cannot be withdrawn.
Once all the requirements of the bonus have been met, any amount over the Maximum Withdrawal Limit will be removed from the balance automatically. Only one account per person, per household or per computer can be used to redeem a No Deposit Bonus. If there are players with multiple accounts who are only redeeming free bonuses, this may be grounds for an account lockout, and to have all winnings forfeited.
Each No Deposit bonus entails different restrictions, depending on the respective promotion. No deposit bonuses cannot be used to play progressive games. It's the players responsibility to familiarize themselves with the bonus terms and conditions they are about to claim, to avoid winnings cancellation in case of bonus terms violation.
Upon requesting a winnings withdrawal, the player will be required to place at least one deposit to verify their account. The list of documents listed on our Withdrawal Procedure Page will need to be provided prior to the player’s withdrawal. The minimum withdrawal amount is $100. The player is required to place a deposit, equivalent to the difference between min withdrawal amount and max cash out amount won from the No Deposit Bonus (unless otherwise stated). The deposit amount that has been placed will be additionally subjected to bets in the amount of the deposit performed prior to requesting cashout.
Unless otherwise stated, all Free Chip bonuses are subject to the following Terms and Conditions:
Bonus amount must be wagered a minimum of 40 times for slot games (in particular, Video Slots, 3-Reel Slots, Keno, Bingo, and Scratch Cards) or a minimum of 45 for card games (Video poker, Blackjack, Blackjack Multi-Hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker) and a minimum of 60 times for Roulette games (American and European Roulette with outside bets disabled). Bets placed on excluded games will void all casino winnings earned.
The Max Free Chip withdrawal amount is 5 times the face value of the bonus (unless otherwise stated). Players cannot redeem multiple Free Chip bonuses consecutively. If the player has already used a Free Chip bonus, and is planning to claim another one, a real-money deposit in the sum of minimum $60 needs to be made in the interim, in order for the Free Chip to be redeemable by the payer. If the player redeems two consecutive Free Chip bonuses without following these rules, they will have their winnings voided.
Once all requirements are met and the player wishes to make a withdrawal, any amount over the Maximum Withdrawal Limit will be removed from their balance. Only one account per person, per household or per computer can be used to redeem a No Deposit Bonus.
Mixing deposits and Free Chip bonuses is not allowed, yet Cherry Gold is aware that this still might happen. If you make a deposit while using a Free Chip, wagering requirements will still apply, as will the maximum limit you are allowed to cash out of the bonus in question. Please make sure you contact the Customer Support Department for a further possible application of the correct bonus if you notice such a thing happening.
Claiming any promotional bonus other than a deposit bonus requires the player's account balance to be $1 or less.
If the player plays any game that is not indicated on the coupon as a part of its promotion, their winnings will be voided. Free Chip bonuses cannot be used with progressive games. Using Free Chip bonuses with progressive games would nullify all winnings and transactions. Cherry Gold Online Casino reserves the right to lock or terminate any player’s account, if that player is found to be abusing the free chip promotions offered by the casino.
Unless stated otherwise, all Free Spins offers are subject to the following Terms and Conditions:
Free Spins apply exclusively to one particular slot game.
Player account balance must be less than $1 in order to claim any Free Spins offer.
The amount of money won with Free Spins has to be wagered 40 times for the following games: European Slot Poker, Video Slots, 3-Reel Slots, Keno, Bingo, and Scratch Cards.
The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited by the promotion.
In order to qualify for the Extra Free Spins bonus, the initial offer conditions should be fulfilled. Any Extra Free Spins will be applied to the particular slot game determined by the offer.
Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in the respective offer.
Free Spins attached to the Match Bonus have no wagering requirements and Maximum Withdrawal Limits, except for the initial requirements of the Match Bonus itself. All Extra Free Spins are subject to the Wagering Requirements and Maximum Withdrawal Limits listed above.
Unless otherwise stated, all Match Bonus Promotions are subject to the following Terms and Conditions:
Bonus amount plus deposit must be wagered a minimum of 30 times for slot games (in particular, Video Slots, 3-Reel Slots, Keno, Bingo, and Scratch Cards) or a minimum of 35 times for card games (Video Poker, Blackjack, Blackjack Multi-Hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will void all casino winnings earned.
Match Bonuses for Roulette games (American and European Roulette): the total playable amount (deposit + bonus) must be wagered a minimum of 60 times (unless otherwise stated).
While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly
unfair advantage. Such activities include, but are not limited to, these:
* delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements;
* leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed;
* playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play;
* using strategies that take advantage of any software bug or failure.
If the player uses a bonus or promotion, it is their responsibility to make sure all wagering requirements are met before attempting to make a withdrawal. If wagering requirements are not met, the player’s withdrawal request will be denied.
The player is not allowed to mix or combine promotions and/or bonuses, unless stated otherwise. If the player combines bonuses, their casino winnings may be rendered void upon withdrawal. Please be sure to use only one bonus at a time. Unless otherwise stated by Cherry Gold, the player cannot claim any Free Chip if there is a pending withdrawal attempt in place, or if the player has an existing balance.
Unless otherwise stated, all weekly cashbacks are subject to the following Terms and Conditions:
Weekly Cashback will be credited Sunday through Monday to selected player classes who meet the following requirements:
No pending withdrawals in place.
No withdrawals executed over the previous 7 days.
Have an active balance under $1.
To check if your player class qualifies, please consult your designated account manager or contact our Customer Support.
Weekly Cashback is calculated on all deposits made over the previous 7 days, with a minimum of $1000 to qualify. Cashback bonuses must be wagered a minimum of 30 times for slot games (in particular, Video Slots, 3-Reel Slots, Keno, Bingo, and Scratch Cards) or a minimum of 35 for card games (Video Poker, Blackjack, Blackjack Multi-Hand, Tri-Card Poker, Three Card Rummy, and Texas Hold’em Bonus Poker). Bets placed on excluded games will void all casino winnings earned.
Unless otherwise stated, all Cashback bonuses come with no max cash out.
Promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings and thus, cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by the Casino, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
Unless otherwise stated, all Comp Points are the subject to the following Terms and Conditions:
Comp Points are accumulated by the player, whilst playing games at the casino.
For every $10 wagered the player gets 1 Comp Point whereas 100 Points = $1. The minimum redeemable amount of Comp Points is 100. VIP players earn more Comp Points for every wager made, depending on the VIP class the player is a member of. For more information, please address your VIP Agent.
Comp Points have neither a max cash out nor wagering, once redeemed. The player cannot claim Match Bonuses in addition to the Comp Points redeemed, as both are considered to represent different bonus types. Any Comp Points accumulated before the first successful deposit, or any winnings derived from them, will be subject to the maximum cash out restriction of the No Deposit Bonus used.
Additional Terms and Conditions Applicable to all the Bonuses
Only players with Real Money Accounts are eligible to receive Promotions, and only one Real Money Account per player is permitted. Players with Multiple accounts will be suspended and will not be eligible to receive any bonuses or winnings in addition to all their withdrawals being cancelled and their winnings being voided.
As stated above, Cherry Gold allows only one active account per person, family, household address, email address and/or credit card number. Unless otherwise stated, all promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings; and thus, it cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by Cherry Gold, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
The player is required to redeem a promotion before making any bets and after making a successful deposit, in order to claim it. If the player is unable to claim a promotion, it is their own responsibility to contact our customer support team for assistance. If the player places bets before claiming a promotion, they forfeit their right to claim it on that specific deposit.
As specified earlier, promotions cannot be used in conjunction with other promotional offers. Promotional offers are only available to players to whom the offer was directly issued, by either Cherry Gold Online Casino, or their agent. Promotional offers that were sent via email, phone or mail are intended for the recipient only and cannot be transferred.
If the player uses bonuses to accumulate a feature guarantee within a game, or additional bonus rounds in slot games, and funds an account or uses an extra bonus to reach the bonus rounds, any earnings from such rounds/features would be considered void. Cherry Gold Online Casino reserves the right to void bonuses, if promotional abuse is suspected. If the player uses a promotional offer they are not entitled to use, all of the winnings generated from that promotion will be voided, and the original deposit will be returned to the player. Any suspected fraudulent bonus claims or withdrawals may result in the player’s account being either suspended or terminated.
Unless otherwise stated, playing the following games while using a bonus will void all accumulated winnings: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. Such games are excluded from all promotional offers. Please review the Terms & Conditions of the bonus for more information regarding the games included. If the player wants to use a bonus or a promotional offer, it is the player’s responsibility to check that all of the relevant wagering requirements are met by contacting Customer Support before requesting a withdrawal. Failure to meet all wagering requirements may result in the withdrawal request being denied.
Wagers placed on each game type will contribute a different amount towards the player’s wagering requirement for the corresponding bonuses taken:
Slots, Video Slots, Keno and Scratch Cards - 1.00
Roulette - 1.00
Card Games - 0.25
Video Poker - 0.25
For instance, $1 wagered on Slots reduces the wagering requirement by $1, $1 wagered on Video Poker reduces the wagering requirement by $0.25.
If a bonus has a limited time frame and the conditions are not met during that time frame, the bonus and any winnings the player might have earned from it will be removed.
Players who wish to play without any bonuses are free to play with no restrictions, simply by not redeeming any coupons offered. If the player claims a coupon by mistake, they are required to contact Customer Support by either email, phone or via Live Chat before making a deposit or playing, so that their account can be adjusted accordingly.
The redemption of a coupon is deemed as acceptance of the Terms and Conditions associated with the coupon’s promotional offer. Players are not required to use coupons when depositing, and are not advised to do so without reviewing and understanding these Terms and Conditions. Cherry Gold Online Casino reserves the right to make changes to these Terms and Conditions at any time without notifying the player. It is the player’s responsibility to review the Terms and Conditions page on a regular basis and to check for any amendments or any additional rules added. If the player is unclear or unsure regarding any point relating to a specific promotion, it is the player’s sole responsibility to contact the Customer Support Department for more details regarding the promotion, before accepting it.
Any promotion or offer can be terminated or altered at any time in accordance with the decision of Cherry Gold, and without notice or obligation. Cherry Gold reserves the right to disqualify specific countries or individual players from using promotional offers. Professional players or players that are suspected to be abusing the bonus system in any way, may have their bonuses revoked and be subject to further sanctions, at the discretion of the Cherry Gold Online Casino management.
All Terms and Conditions contained here represent the complete, final and absolute agreement between you as a player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
4. Network Progressives
In addition to its regular slot games, Cherry Gold Online Casino offers Progressive Games as well. Unless stated otherwise, all Progressive Games are subject to the following Terms and Conditions:
Only deposited money can be used to play progressive slot games at Cherry Gold Casino. No bonuses apply. If the player has a bonus code redeemed, they will not be eligible to play progressive slot games until their balance is less than $1 with completed wagering requirements. Any winnings gained in progressive slot games with bonuses applied will be annulled upon requesting a withdrawal, due to violating the rules and playing excluded games.
Progressive Games Available at Cherry Gold:
Caribbean Draw Poker
Caribbean Hold 'Em
Caribbean Stud Poker
Jackpot Cleopatra's Gold
Let 'Em Ride
Shopping Spree II
Spirit of the Inca
5. Slot Tournament Rules
Unless otherwise stated, all Slot Tournaments are subject to the following terms and conditions:
Slot Tournaments Access:
A Buy-In for a Slot Tournament can only be made with deposited money. The Buy-In amount will be deducted from the real balance on your playable balance. Please note that deposited money with any kind of bonus applied on it cannot be used for a Buy-In (Match Bonuses, Comp Points, Free bonuses, Cash Back)
If the Slot Tournament is cancelled, the Buy-In amount will be reimbursed to the player’s playable account balance. The player cannot use No Deposit Bonuses or Free Chip bonuses to enter Slot Tournaments, unless otherwise stated in the terms and conditions of those particular bonuses. Cashback bonuses cannot be used to enter Slot Tournaments, unless otherwise stated in the terms and conditions of that particular Cashback bonus.
In cases where the software/website/mobile platform disconnects, the slots will cease to spin on the player’s behalf. Once reconnects to the Tournament within the designated time frame, they will be able to continue playing further. Should the player be unable to reconnect to the Slot Tournament within the designated time frame, the total of Win Box would remain static and would be equivalent to the amount left at the moment the player got disconnected.
Once the Slot Tournament commences, Tournament Credits will be given for the total time of the Tournament. The player that has acquired the highest amount of earned credits within the Tournament time span becomes the Slot Tournament Winner. All credits earned through Slot Tournaments cannot be relocated to the player’s playable account and cannot be cashed out, as they are considered invalid outside of the Slot Tournament they are participating in.
Free Roll Tournament Rules:
Free Roll Tournaments are Slot Tournaments where the player is not required to pay a fee for participating. Players that are excluded from claiming promotions cannot participate in Free Roll Slot Tournaments on any occasion.
Generated Free Roll Tournament winnings can be used by the player for playing in real mode. All earnings have a cash-out limit as follows:
Min withdrawal amount is $100.
All the winnings below $100 are non-cashable.
Max cash-out amount equals $1000. Free Roll Tournament earnings above $1000 will be voided.
Slot Tournaments Prizes:
Slot Tournament credits earned after using a No Deposit Bonus to enter and participate, will be annulled and all the associated winnings voided, unless otherwise stated in the Slot Tournament Rules.
All prizes gained from the Slot Tournaments are transferred to the player’s playable account balance as real cash with no play through attached and can be withdrawn from it. If the player uses a bonus before participating in the Slot Tournament, the terms and conditions of that particular bonus would still apply.
Password Restricted Slot Tournaments:
Some Slot Tournaments might require a password in order to be unlocked. Those Tournaments are referred to as Restricted Slot Tournaments and are usually designated for particular player classes only.
Passwords to Restricted Slot Tournaments will be provided to the selected players by Cherry Gold representatives through mail, phone or live chat only. If the player gains entry to a Restricted Tournaments by a source that is not a Cherry Gold representative, the player’s entry would be considered an invalid one for the mentioned Tournament and would consequently disqualify the player from gaining any winnings generated by playing during that Tournament. Players that use passwords that are not sent through the proper communication channel by Cherry Gold, might have their accounts suspended indefinitely, due to their fraudulent uses of the casino’s services.
6. General Players Terms & Conditions
Cherry Gold makes no representations or warranties, implicit or explicit, as to the player’s legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Cherry Gold employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in casino games. A player is only allowed to enter the Casino for his private online gambling uses. It's prohibited to use the Сasino for professional or commercial use.
Cherry Gold Online Casino reserves the right to terminate the player’s account for any reason and at any time, without giving any notice to the player. Cherry Gold Online Casino also reserves the right to void any winnings and nullify any balance in the player’s casino account in any of the following circumstances:
- If evidence suggests that the player has more than one active account at Cherry Gold Online Casino.
- If the player provides incorrect or false information during their registration process.
- Any mismatch or discrepancy between the name on the player's casino account and the name on the credit card(s) the player used to make a deposit into the account.
- If the player participated in the Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion.
- If the player is not of legal age.
- If the player resides in a jurisdiction where participation in the casino is prohibited, as stated in Cherry Gold Terms and Conditions.
- If the player permitted someone else to play using their Cherry Gold account, whether this was done intentionally or unintentionally.
- If the player is suspected to be using the game for uses that are not for personal entertainment only, or for their personal use only. If there is any suspicion of such actions, Cherry Gold reserves the right to prevent the player’s account from using any promotion. Moreover, Cherry Gold may additionally void all player’s winnings, and refund them their deposit.
- If a player was found wagering through any means other than the Casino's interface or using any automated betting system, bot or software designed to hack the casino. Wagers must be placed only through the Casino software. Any wagering through other means including the use of a "robot" player is strictly forbidden. If a player is found using any additional program that was not supplied by the the Casino, the Casino reserves the right to cancel and void all of their wagers retroactively, suspend their account and/or take further associated actions.
- If a player was found cheating the system in order to walk away with more bonuses than they are entitled to or finding marketing offers for new users and signing up for them multiple times.
- If it has become known to the company that the player has played under any of the circumstances listed under this section, in other online casino(s).
- If the player has charged back or reversed any of the deposits made in the casino or in other Cherry Gold sister casinos operated by the platform.
As Cherry Gold Online Casino encourages responsible gambling, players may request to be excluded from our software or to set a deposit limit at any time. Your privacy is extremely important to us. All players can decide to unsubscribe from any form of marketing communications, including email, text messages or phone calls, at any time. Please note that all transactional messages related to your account will still be received, as they are considered as account information and are not a part of our marketing communications.
Cherry Gold Online Casino does not have any control over any associated third party marketing communications; including but not limited to, affiliate campaigns, promotional or marketing agencies, etc. If the player feels he/she has been a victim of spam activities, resulting from a third party advertising and/or a promotional campaign published by Casino facilities, we strongly recommend contacting Customer Support at Cherry Gold Online Casino. Cherry Gold will make everything in its power to address the corresponding third party affiliate company and have player’s details taken out from their database to stop any additional possible marketing communications. Cherry Gold cannot guarantee any definitive solution and resolution in regards to any third party complaints. Cherry Gold will not be held accountable and/or liable for any possible errors in the Terms and Conditions advised by a third party marketing agency or website.
Cherry Gold Online Casino reserves the right to add new activities or games to the Casino and/or to discontinue any activity or game offered by the casino at any time, under its sole discretion and without any notice to the player. Cherry Gold will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.
In the event a game is interrupted or disconnects at any time, the game will be resumed from the point just before it was disconnected. The result of the previous game should be displayed once the player starts the game again. If the player gets disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if they had never left. If the Cherry Gold server does not receive information on the player’s bet and is thus unable to process it, the player’s balance will not get deducted, and the player will be able to see the result of their last wager.
Players may play one pending game at a time. In cases where the player has multiple games pending, any account balance may be forfeited. By accepting any prize and/or winnings from the Company, the player consents to the use of their name for advertising and promotional purposes without additional compensation, except where prohibited by law.
The maximum win from any single spin is a multiple of 50,000 times your bet per line, unless stated otherwise. This consists of any free spins or other features that may be associated with a single spin. If the player has any dispute they wish to file with regard to the outcome of any particular game, they must submit a complaint to Cherry Gold in writing within 10 days. Cherry Gold Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the game. In an event a discrepancy between the result showing on the player’s Casino software and the Casino's server software is found, the result shown on the Casino's server software will be determined to be the conclusive and definite result of the Game.
Any applicable taxes on any winnings that such player collects from Cherry Gold are the sole responsibility of the player. If the player is found cheating or attempting to defraud the Game in any way, or if the player is found making false and/or malicious comments with regard to Cherry Gold, the casino reserves the right to advertise those actions along with the player’s identity and e-mail address, in addition to transferring player’s information to other casinos, banks, credit card companies, and to the appropriate agencies.
All Terms and Conditions contained here represent the complete, final and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
From 25.05.2018 Cherry Gold Online Casino will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR which can be read in full on the CNIL website is the new Europe-wide law governing the use and handling of the personal data of individual.
7. VIOLATIONS OF TERMS AND CONDITIONS
7.1. The following actions will be considered a violation of Cherry Gold Casino’s terms and conditions; but are not limited to this list. Consequences may lead to the termination of the player's casino account and to the confiscation of the player’s winnings:
7.1.1. If the player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
7.1.2. If the player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their casino account; or they have been found to have made a 'chargeback,' or threatened to do so, in any other online casino or website. This includes verbal and written threats to dispute, chargeback or stop transactions.
7.1.3. If a player was found wagering through any means other than Cherry Gold Casino interface, using any automated betting system, bot or software designed to hack the casino or engageing in activities that give them a clearly unfair advantage while playing with an active bonus. Such activities include, but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
8. ViG LIVE DEALER GAMES
8.1. Games following the Live Dealer category are all powered by the Visionary iGaming live gaming provider.
8.2. Taking part in any of the site’s Live Dealer Games will mean you are subjected to the licensing rules and regulations. We do not, in any way, manage or control Live Dealer games and thus do not license them.
8.3. Cherry Gold Casino is fully authorized to promote, market, allow and offer access to, and manage financial transactions with (i.e. permit the transfer of funds to and from the player’s account to and from a Live Dealer game) ViG Live Dealer Games.
8.4. Live Dealer Game integrity is under the sole responsibility of ViG Gaming. We are not responsible for any game transactions in relation to participating in Live Dealer Games . All Live events are broadcasted by ViG Gaming directly from Latvia.
For a full list of our Live Dealer Games, please visit here. Game specific rules can be found upon launching the game.
If the player wishes to partake in services and receive Match promotions, they will be required to make a deposit into their Playable Account from an account or source of which he/she is the account holder. Deposited funds may then be used by the player to place bets or play games.
Cherry Gold Online Casino accepts Visa and Mastercard as a preferred payment method, as well as Bitcoin. The player is responsible to check all payment options available using cashier. Processing transactions might be a subject to pass-through fees. For more details regarding our paying methods, please consult the table here
After placing their first deposit, the player will be required to undergo a verification process and will be contacted over the phone by a member of our Customer Support team to confirm their account details. If the verification process is not completed, the Casino reserves the right to block the player’s deposits, void promotions, winnings and cancel future withdrawals.
After every deposit the player makes, an e-mail notification will be sent to verify the deposit. We recommend the player/card holder to print out all transaction data, game rules, cancellation regulations, and the payment methods, in order to avoid any misconceptions and discussions at a later time; as well as to keep them at an easily accessible place.
If the player attempts to use a payment method but they are not the account holder, Cherry Gold reserves the right to treat any deposit into the account as being invalid, and any winnings generated from that specific deposit as void. By depositing into the player’s Casino account, the player consents to not to making any charge-backs, reversals or cancel any deposits from their Player’s Account; and to refund and compensate the casino for any unpaid deposits, in addition to expenses incurred by us in the process of collecting the player’s deposit, should one of the above events take effect.
Player’s Account will not be used by the player as a bank account; and should Cherry Gold find that the player deposits into that account and withdraws from it without making any bets or gaming activity, Cherry Gold reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the account.
The player can set a deposit limit to their Account at any time by using their personal Account manager. Deposit limit cannot be changed without notifying the casino at least 24 hours in advance.
Cherry Gold Online Casino fully acknowledges that mistakes could happen at any given time, and is ready to examine your case if you suspect your card has been charged twice, charged mistakenly, or charged without your authorization. If the casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an email to: [email protected]
10. Withdrawal Policy
General Terms and Conditions for the withdrawal:
Withdrawal requests must be reviewed and approved by the Cherry Gold Online Casino finance department before being sent out as payments. Upon making the withdrawal request the player will be required to send in valid identification documentation confirming the player’s age and address. Withdrawal will only be processed for payment when Cherry Gold has received all requested identification documents.
Acceptable identification documentation includes, but not limited to:
Copy of ID. (Colored copy of both the back and the front).
Color photo of the front and the back sides of all the credit cards used for making deposits at Cherry Gold Casino. The company requires only the first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back. The rest can be covered.
Picture of the player holding their ID close to their face, in color. It must be a good quality picture.
Credit Card Authorization Agreement. (Found on This Link ). It should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request if the player fails to provide the aforementioned Authorization Agreement.
A payment verification form, filled in with all the necessary relevant information, used for the wire transfer (Found on This Link )
Copy of a voided personal check. The voided check may be perforated with a "Void" stamp, or crossed out, or have "Void" written across it.
A Utility bill, or any other official document that contains both the player’s current physical address and their full name on it, not older than 3 (three) months.
Withdrawal payment will only be made to a Registered Customer. The player hereby authorizes Cherry Gold and its designated agents to confirm their identity whenever it may be required, and to clarify the player’s right to use the money that they have wagered at Cherry Gold. The Casino may withhold funds in the player’s account until the player’s age is successfully verified. If the age verification process is not successful and the player is found to be underage, Cherry Gold will return all the deposits made by the player, voiding all winnings and/or bonuses generated by the casino.
Cherry Gold reserves the right to process any withdrawals from Casino accounts, preferably using the method(s) used by the player to fund their account, whenever possible. If the withdrawal process is delayed, Cherry Gold will look for the best available method, in order to process the withdrawal successfully.
Documentation approval is a one-time procedure that can take up to 4 business days. If the casino finds any document to be missing, it will send an email to the player with an updated list of the necessary documents needed to be provided to the Casino finance department for the verification process. If the player does not comply, or fails to provide the proper documents within the time frame mentioned above, Cherry Gold might deny any withdrawal request until such documentation is supplied. Once the documents are approved by the casino’s finance department, the player may request a withdrawal. It usually takes up to 3-7 business days for the Cherry Gold finance department to process a withdrawal for a client. All withdrawals will stay in the player’s Cherry Gold account until all the relevant security checks have been successfully made.
The minimum withdrawal amount available at Cherry Gold Online Casino starts at $100, whereas the maximum withdrawal amount might vary, depending on the payment method selected. For more information please consult the table here.
Cherry Gold allows a maximum payout of up to $2000 per week. VIP players enjoy a higher maximum weekly payout. For more information, please consult your VIP Account Manager.
Fees and Limitations in Withdrawals
Cherry Gold Online Casino does not charge the player any fees for any of their withdrawal methods; however, the player’s payment processor or bank may levy a processing fee to the withdrawal which the player is responsible for.
Due to a third party processing policies and/or limitation weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. Cherry Gold Online Casino reserves the right to send out the player’s winnings in installments. Installment amount is calculated in accordance to the player’s class. The player’s class is generally determined by depositing or the gaming activity of the player.
A portion of balance that has been removed is represented by a "Manager Withdrawal," that portion was removed, since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if the player exceeds the Maximum Withdrawal Amount on their last bonus, with excess funds removed.
Cherry Gold Online Casino reserves the right to disqualify any player’s winnings in cases where one or more of the following incidences occur:
If the evidence suggests that the player has more than one active account at Cherry Gold
Any mismatch or discrepancy between the name on the player's Casino account and the name on the credit card(s) the player used to make a deposit into their account.
If the casino finds that the same payment method is being used by more than one person (e.g., two players using the same credit card).
Incorrect or false registration information.
If the player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
If the player has purposely “charged back” or reversed any of the deposits made in the casino or in the other Cherry Gold sister casinos operated by the platform.
If Cherry Gold determined that the player has made use of a system that was designed to beat the casino. This includes machines, computers, software or any other automated systems. The player will be reimbursed for all their deposits and accounts will be terminated indefinitely.
Players will be reimbursed all their deposits and accounts will be terminated indefinitely.
Malfunction, system or human error; Cherry Gold reserves the right to void any winnings that have been generated as a result of a hardware/software error, malfunction or human error. In the event of any of such malfunctions or errors, all wagers will be voided.
Upon receiving multiple withdrawal requests, Cherry Gold reserves the right to combine the total amount of withdrawals requested into as few requests as possible, in order to allow faster payments; these will be no higher than the maximum amount allowed to be paid per week.
11. Referral Program
1. Referral Program is a bonus program, which is specially designed to reward depositors who bring their friends to the casino.
2. Every depositor who brings a new player to Cherry Gold Casino gets a Refer a Friend Bonus after their friends successfully join the casino and deposit $25+. The amount of friends who can join Cherry Gold Casino using the Referral Program is limitless.
3. If you are a depositor and want to refer a friend and get a Free Chip, you must share the link to our website with your friends. Then you’ll need to wait till they register with us and make their first deposit. After that, you’ll need to ask your friend their login or email with which they registered, and transfer this information to our Customer Support Manager.
4. After the sign-up process is completed and the deposit of $25+ is made by the new player, they will be able to receive a $15 Free Chip bonus.
5. A player who referred a friend will also receive the Refer a Friend Bonus (a Free Chip). They will need to claim it in Live Chat. The bonus amount depends on various factors; for more information, the customer should contact our Customer Support Managers.
6. To claim the Refer a Friend Bonus, the referrer’s playable balance must be less than $1.00.
7. All the referred users must undergo email and phone verifications in order for a referrer to receive a Free Chip.
8. There are a couple of rules for the account of the referred person: 1) it must not be linked to any previously created accounts (IP, device, email, cookies, etc.); 2) and must be verified by our procedures and by a relevant public registry. We reserve the right to deny service to the account that we consider illegitimate for our own reasons, including the cases where all the above-mentioned requirements are met.
9. In case the Cherry Gold team finds any signs of unlawful activity connected to the “refer-a-friend” program, the casino has all the rights to revoke the winnings received using the program bonuses, change award mechanics and retrieve the bonuses added to the player’s account. In order to protect ourselves from any signs of fraudulent activity, we reserve the right to perform a fraud assessment procedure on the player’s account.
12. Contacting Cherry Gold
The player may contact the Cherry Gold Customer Support Department 24/7 via live chat, a toll-free US number: +1 646 905 04 96 or by sending an email to our support team at: [email protected] Please note: all Customer Support calls are recorded for quality and security purposes. Please make sure you add [email protected] and [email protected] to your safe list group, so you are able to receive any important account information or exclusive offers for your account we need to send you.